INTEGRATING FUZZY-SERVQUALINTO IMPORTANCE PERFORMANCE ANALYSIS AND QUALITY FUNCTION DEPLOYMENT FOR IMPROVE KSP KUSUMA ARTHA LESTARI SERVICE QUALITY
نویسندگان
چکیده
منابع مشابه
A Quality Function Deployment Based Approach in Service Quality Analysis to Improve Customer Satisfaction
In metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. Nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. Th...
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In this ever-changing business scenario, the manufacturing product industries have to be in position to rec-ognize the ever changing pulse and demands of the market. Customer satisfaction and quality management has become a strategic issue for companies in the new millennium. Quality Function Deployment (QFD) lit-erature suggests that building up the House of Quality (HoQ) is not a difficult ta...
متن کاملa quality function deployment based approach in service quality analysis to improve customer satisfaction
in metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. the pur...
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The service quality is critical issue for production and operation organizations. Quality function development has been successfully applied in a number of fields. However, little study has been done in the integrated approach involving Kano's model and quality function development of evaluating service quality for the mobile phones of various brands. This study attempts to evaluate service qua...
متن کاملquality function deployment: integrating comprehensive matrix and swot analysis for effective decision making
in this ever-changing business scenario, the manufacturing product industries have to be in position to rec-ognize the ever changing pulse and demands of the market. customer satisfaction and quality management has become a strategic issue for companies in the new millennium. quality function deployment (qfd) lit-erature suggests that building up the house of quality (hoq) is not a difficult ta...
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ژورنال
عنوان ژورنال: Jurnal Ilmiah Teknik Industri
سال: 2017
ISSN: 2355-6528,2337-5841
DOI: 10.24912/jitiuntar.v1i3.476